Stop losing new customers to missed calls and slow follow-up.
ReplyTown brings missed calls, website forms, emails and quote requests into one clear list, so your team knows who needs a reply and what to do next.
Examples of systems service teams already use
Jobber
ServiceM8
Tradify
Fergus
simPROLogos identify common customer systems, not completed integrations. Compatibility is checked before an implementation is quoted.
Lead follow-up software helps your team see which new customers still need a reply, without replacing the CRM and phone tools you already use.
1 event
a new call, form or email comes in
3 details
what they need, where and when
1 owner
the right person knows to follow up
ReplyTown handles the repetitive first steps. Your team keeps control of quotes, bookings and customer decisions.
Good enquiries are easy to lose when you are busy
Calls arrive while people are serving customers. Forms reach a shared inbox. Quote requests wait for somebody to decide who owns them. The enquiry exists, but the next action is unclear.
The problem is what happens next. Important details are missing, nobody is clearly responsible and the callback depends on somebody remembering it.
ReplyTown shows your team who needs a reply, what they asked for and what should happen next.
Calls nobody can answer
Staff may be with a customer, driving or working somewhere a phone call cannot take priority.
After-hours drop-off
Requests arrive outside working hours and sit unseen until the next day.
Incomplete requests
A form or email arrives without the details the team needs to choose a useful next step.
How ReplyTown Works
Every new enquiry follows four simple steps, while your team stays in control.
Enquiry arrives
A new request comes through a connected form, email, call event or lead source.
The missing details are collected
ReplyTown gathers the information your team needs before calling or writing back.
The right person is alerted
The enquiry is sent to the person who needs to deal with it, with a clear status and next step.
Your team follows up
A person decides whether to call, send a quote, confirm a booking or ask another question.
Built around the way
service businesses work.
A plumber, dental practice and letting agent do not ask the same questions. ReplyTown adapts the follow-up process to each business, while keeping the final decision with a person.
One problem. Several ways people search for help.
Buyers search for answering services, virtual receptionists, missed-call tools and enquiry management. These pages explain the differences honestly and show where ReplyTown fits.
Answering service or enquiry follow-up?
A live answering service speaks to callers. ReplyTown organises what happens after a supported enquiry arrives. Choose the service that matches the gap in your operation.
Traditional Answering Service
- A person answers and speaks with the caller
- Coverage and pricing depend on the provider and package
- Best when callers require a live conversation
- The message your team receives varies by service
ReplyTown Follow-Up
- Connect compatible phone, email and lead tools you already pay for
- Keep ownership and next actions visible
- Ask the questions and follow the rules your team chooses
- Your team controls callbacks, quotes and bookings
See the gap between enquiry and follow-up.
The walkthrough uses demonstration data to show how a new request is captured, assigned and handed to a person with the context needed for the next step.
Simple pricing. No surprise phone bill.
Start with the follow-up help you need. If calls or text messages are included, we use a compatible account your business already pays for.
Essential
For one team that needs to see every new enquiry and who still needs a reply.
- Web-form and supported email intake
- One agreed follow-up process
- See who is responsible and what happens next
- Daily action list and one reminder
- Use compatible phone and email tools you already have
We check your existing tools and confirm the full cost before you pay.
Growth
For teams receiving enquiries from several places or sending them to different people.
- Everything in Essential
- Your own questions and follow-up rules
- Multiple supported enquiry sources
- Dashboard, team alerts and compatible CRM connection
Any extra service needed for your setup is priced and paid for in advance.
Frequently Asked Questions
What problem does ReplyTown solve?
Does ReplyTown require a new phone or messaging account?
Does ReplyTown replace a receptionist or answering service?
Which enquiry sources can be connected?
Does ReplyTown make emergency, clinical or legal decisions?
Will it replace my CRM?
Show us one enquiry that nearly slipped through.
We’ll show you how it could be answered, who should receive it and what your team needs to do next.