Industry-specific enquiry follow-up

Trades answering service for missed calls.

When your team is under a sink, on a roof or driving between jobs, ReplyTown can acknowledge a missed call, collect job details and show who needs a callback.

Map My Workflow
Scope confirmed before payment
app.replytown.com
Example Inbox
07700 900461
Just now · Missed Call
07700 900223
8 min ago · Missed Call
07700 900889
14 min ago · Missed Call

07700 900461

Lead Qualification
Hi, you've reached our team. We just missed your call. How can we help you today?
I've got a burst pipe and water is going everywhere!
I'm sorry to hear that. I can collect your postcode and contact details and alert the on-call team. If there is immediate danger, contact the emergency services or the relevant utility.

One view

for new enquiries that need a reply

Clear owner

so your team knows who should respond

Useful context

before the callback begins

Works alongside your existing tools
Tradify
Fergus
How it works

A new enquiry comes in. Your team can see what happens next.

Start with the calls, forms or emails that are easiest to miss. ReplyTown collects the details and puts the next action in front of the right person.

Collect useful job details

ReplyTown asks what the caller needs and presents the answer clearly, such as an urgent leak or a planned quote request.

Bring urgent jobs to the front

Urgent wording can alert the on-call team, but a person decides whether the business can help and how quickly.

Give every caller a clear first reply

Acknowledge the enquiry and collect useful details while you finish the job in front of you.

Built around your business

Start with one enquiry your team regularly has to chase.

We map where it arrives, what information is usually missing and who should respond. You see the proposed follow-up before anything is connected.

Why ReplyTown

Built for Trades Answering Service for Missed Calls | ReplyTown

Keep the tools your team already knows. Add a clear follow-up process around the enquiries that are easiest to miss.

Tradify and Fergus connections assessed before sale

Urgent wording flagged for a person

Start with one common call type

Estimate the opportunity

What is the value of the calls you cannot answer?

Use your own figures to estimate the maximum enquiry value that may need better follow-up.

Missed calls / week
8
Avg enquiry value
£250
£8,600
Potential value / month
£103,200
Potential value / year

This is a planning estimate based on the figures you enter, not a forecast of sales or recovered revenue.

Illustration for Trades Answering Service for Missed Calls | ReplyTown
Missed enquiry
Ready for your team to review
Workflow walkthrough

See the handoff.
Map one real enquiry.

Walk through an example missed job enquiry and see what your team receives before calling back.

Pricing

Choose the level of follow-up your team needs

Both plans work with compatible accounts your business already uses. We confirm any outside costs with you before payment.

Essential

Perfect for solo operators and small teams.

£49/month
  • Supported form and email intake
  • One approved workflow
  • Ownership, status and one reminder
Check My Workflow
More workflows

Growth

For established businesses and growing practices.

£99/month
  • Everything in Essential
  • Custom intake and routing rules
  • Supported CRM handoff
Map My Workflow
Start with a real example

Show us one enquiry that nearly slipped through.

We’ll show you how it could be answered, who should receive it and what your team needs to do next.

Show Us a Missed Enquiry Compare Plans
No card required
Keep the tools you already use
Your team stays in control