Industry-specific enquiry follow-up

Property management answering service.

When your team is on a viewing or dealing with a tenant, ReplyTown can collect the reason for a missed call and show the right person who needs a reply.

Map My Workflow
Scope confirmed before payment
app.replytown.com
Example Inbox
07700 900461
Just now · Missed Call
07700 900223
8 min ago · Missed Call
07700 900889
14 min ago · Missed Call

07700 900461

Lead Qualification
Thank you for calling. We're currently helping another client. How can we assist you?
I'm a landlord looking to list my property with you.
Thank you. I can collect the property details and your preferred callback time so the lettings team can respond.

One view

for new enquiries that need a reply

Clear owner

so your team knows who should respond

Useful context

before the callback begins

Works alongside your existing tools
Arthur Online
Re-Leased
How it works

A new enquiry comes in. Your team can see what happens next.

Start with the calls, forms or emails that are easiest to miss. ReplyTown collects the details and puts the next action in front of the right person.

Filter emergencies from inquiries

ReplyTown can ask what the caller needs and flag urgent wording for human review. It does not decide whether a situation is an emergency.

Keep new landlord enquiries visible

Collect the property type, location and preferred callback time when a prospective landlord cannot reach the team.

After-hours peace of mind

Record after-hours requests and show tenants the contact instructions your agency has approved. A person remains responsible for urgent decisions.

Built around your business

Start with one enquiry your team regularly has to chase.

We map where it arrives, what information is usually missing and who should respond. You see the proposed follow-up before anything is connected.

Why ReplyTown

Built for Property Management Answering Service | ReplyTown

Keep the tools your team already knows. Add a clear follow-up process around the enquiries that are easiest to miss.

Arthur Online and Re-Leased connections assessed before sale

Tenant and landlord questions separated

Human review for urgent requests

Estimate the opportunity

What is the value of the calls you cannot answer?

Use your own figures to estimate the maximum enquiry value that may need better follow-up.

Missed calls / week
8
Avg enquiry value
£250
£8,600
Potential value / month
£103,200
Potential value / year

This is a planning estimate based on the figures you enter, not a forecast of sales or recovered revenue.

Illustration for Property Management Answering Service | ReplyTown
Missed enquiry
Ready for your team to review
Workflow walkthrough

See the handoff.
Map one real enquiry.

Walk through example tenant and landlord enquiries and see how each request reaches the right team.

Pricing

Choose the level of follow-up your team needs

Both plans work with compatible accounts your business already uses. We confirm any outside costs with you before payment.

Essential

Perfect for solo operators and small teams.

£49/month
  • Supported form and email intake
  • One approved workflow
  • Ownership, status and one reminder
Check My Workflow
More workflows

Growth

For established businesses and growing practices.

£99/month
  • Everything in Essential
  • Custom intake and routing rules
  • Supported CRM handoff
Map My Workflow
Start with a real example

Show us one enquiry that nearly slipped through.

We’ll show you how it could be answered, who should receive it and what your team needs to do next.

Show Us a Missed Enquiry Compare Plans
No card required
Keep the tools you already use
Your team stays in control