Industry-specific enquiry follow-up

Law firm answering service and intake.

When your team is in court or with a client, ReplyTown can acknowledge a missed enquiry, collect basic contact details and show the intake team who needs a reply.

Map My Workflow
Scope confirmed before payment
app.replytown.com
Example Inbox
07700 900461
Just now · Missed Call
07700 900223
8 min ago · Missed Call
07700 900889
14 min ago · Missed Call

07700 900461

Lead Qualification
Thank you for calling. We're currently helping another client. How can we assist you?
I need help with a conveyancing matter. I'm buying a property.
Thank you. I can collect your contact details and ask the conveyancing team to review your enquiry. This does not create a solicitor-client relationship.

One view

for new enquiries that need a reply

Clear owner

so your team knows who should respond

Useful context

before the callback begins

Works alongside your existing tools
LEAP
Actionstep
Clio
How it works

A new enquiry comes in. Your team can see what happens next.

Start with the calls, forms or emails that are easiest to miss. ReplyTown collects the details and puts the next action in front of the right person.

Client confidentiality built-in

The first reply asks only for the minimum details your firm approves. A person completes conflict checks and decides whether the firm can act.

VIP routing for existing clients

Existing clients and new enquiries can follow different approved paths when the connected system can identify them safely.

After-hours lead capture

After-hours enquiries can be recorded for the correct team. ReplyTown does not give legal advice or promise urgent representation.

Built around your business

Start with one enquiry your team regularly has to chase.

We map where it arrives, what information is usually missing and who should respond. You see the proposed follow-up before anything is connected.

Why ReplyTown

Built for Law Firm Answering Service and Intake | ReplyTown

Keep the tools your team already knows. Add a clear follow-up process around the enquiries that are easiest to miss.

LEAP and Clio connections assessed before sale

Minimum-data intake

Firm-approved questions

Estimate the opportunity

What is the value of the calls you cannot answer?

Use your own figures to estimate the maximum enquiry value that may need better follow-up.

Missed calls / week
8
Avg enquiry value
£250
£8,600
Potential value / month
£103,200
Potential value / year

This is a planning estimate based on the figures you enter, not a forecast of sales or recovered revenue.

Illustration for Law Firm Answering Service and Intake | ReplyTown
Missed enquiry
Ready for your team to review
Workflow walkthrough

See the handoff.
Map one real enquiry.

Walk through an example new-matter enquiry and see what the intake team receives before deciding the next step.

Pricing

Choose the level of follow-up your team needs

Both plans work with compatible accounts your business already uses. We confirm any outside costs with you before payment.

Essential

Perfect for solo operators and small teams.

£49/month
  • Supported form and email intake
  • One approved workflow
  • Ownership, status and one reminder
Check My Workflow
More workflows

Growth

For established businesses and growing practices.

£99/month
  • Everything in Essential
  • Custom intake and routing rules
  • Supported CRM handoff
Map My Workflow
Start with a real example

Show us one enquiry that nearly slipped through.

We’ll show you how it could be answered, who should receive it and what your team needs to do next.

Show Us a Missed Enquiry Compare Plans
No card required
Keep the tools you already use
Your team stays in control